Nevada Will-Call orders must be placed before 12:30pm PST for same day pickup. Pick up from 12:00pm to 4pm PST. 4050 West Sunset Road (off Hinson St) Blue 24.... Back of Building Use Rear Man Door between dock 24 and dock 25 LasVegas, NV 89118
Ohio Will-Call orders must be placed before 4:30pm EST for same day pickup. Pick up by 5:30 EST. CALL to CONFIRM PICKUP TIME 877-379-8747. 3160 Bretton Ave NW North Canton, OH 44720
If you are ordering next day shipping on a FRIDAY,you will receive your package on MONDAY.If you want Saturday Delivery please call us to place your order at 877-379-8747. Cut-off times apply to Overnight shipments
If shipping to a residence, FedEx does not require a signature and may leave your shipment at the driver's discretion. US Hardware Supply cannot be held liable if shipments are stolen from your location.If you wish to add "Signature Required" to your order there is a $5.00 charge per package. Please call 877-379-8747 if you would like to add this delivery option to your order.
All orders will be shipped on the date of purchase if placed before 3:30pm EST/12:30pm PST. Orders placed after this time may not ship until the next business day.
Every package shipped comes with insurance of $100 in case something is lost or damaged during transit. Many times packages are sent out with over $100 of goods, so if you wish to purchase additional insurance please call us at 877-379-8747.
Some products require LTL Shipping. LTL Shipping does NOT qualify for free shipping or discounts. LTL Shipments will include a lift-gate if requested.
Inspect your shipment before signing the freight Bill Of Lading (BOL). Your signature constitutes acceptance of the merchandise as is. If you do not inspect the merchandise before signing you are responsible for the merchandise and waive your right to collect on a damage claim.
If you discovered damage: if anything is visibly damaged, refuse the delivery and contact US Hardware Supply immediately we can follow-up on our end to assist with any required return procedures.
If you discovered hidden damage: firstly, we strongly recommend inspecting the entire shipment prior to signing the delivery receipt. However, if you, the consignee, or your representative sign for the shipment, and then at a later time discover damage then a claim will need to be filed by you, the consignee, against the freight company (a shipment is the property of you, the consignee, once it is loaded onto a freight truck).
If you have discovered hidden damage after signing for the merchandise, it is vital that you immediately document and photograph (if possible) the packaging and the damage. Keep the packaging, do not discard it. Do not move the item. Call the freight company and report the damage. The freight company will begin a "concealed damage claim" and ask for an inspection. Please also notify us so that we are aware of the situation.