100% Satisfaction Guarantee

If you are not 100% satisfied with your purchase, you can return it for any reason within 30 days and we will refund the purchase price excluding shipping charges. We stand behind our products. If you choose to return or exchange an item, please contact us at: customerservice@ushardwaresupply.com. Custom made door locks, deadbolts and keys are not returnable.

Terms and conditions:

1. All refunds or exchanges must be completed within 30 days from the date of purchase to receive full credit.
2. Any returned items can only be credited or exchanged for purchases made at US Hardware Supply.
3. The Customer is liable for all shipping charges, restocking fees may apply.
4. Refunds shall only be processed by check or through the same payment method as the original purchase. We will refund the same credit card used for your purchase.
5. No refund or exchange will apply if any incidental damage to the product is found.
6. Refunds are only applicable to the product price at the time of purchase.
7. Safety Pool Covers are not returnable.
8. Custom Door Locks, Deadbolts and Keys are not returnable.
9. Dehumidifiers must be unused and in the original packaging.

BUY BACK PROGRAM

Purchase any item (excludes pool covers, dehumidifiers, custom locks/deadbolts, roof tarps and sump pumps) from US Hardware Supply and for any reason after 30 days you can not use them, we will buy them back. Any item must be unused and in resale condition. Please contact us prior to shipping to confirm details and shipping information at: customerservice@ushardwaresupply.com

Terms and conditions:

1. After 30 days from the date of purchase you can receive a Buy Back refund from US Hardware Supply.
2. Any returned items can only be credited or exchanged for purchases made at US Hardware Supply.
3. The Customer is liable for shipping charges, no restocking fees will apply.
4. Refunds shall only be processed by check or through the same payment method as the original purchase. Allow 30 days for processing.
5. No refund or exchange will apply if any incidental damage to the product is found.
6. Buy Back refunds will be at 55% of the original purchase price.
7. Pool covers, dehumidifiers, custom locks/deadbolts/keys, roof tarps and sump pumps are not returnable.

100% Replacement Guarantee

We stand behind the products we sell. If you receive any product that is defective we will replace it at our cost.

Terms and conditions:

1. All replacement requests must be completed within 30 days from the date of purchase to receive a product credit.
2. Replacement policy does not apply if any damage to the product is due to abuse or misuse.
3. In the event the customer wins a credit card chargeback, the merchandise must be relinquished back to US Hardware Supply.
4. Pool cover templates are held for 90 days from the date of purchase.
5. Pool cover repairs and warranty claims are handled by the manufacturer.

Dispute Resolution

Mindful of the high cost of legal disputes, not only in dollars but also in time and energy, both you and US Hardware Supply, LLC. agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.

Both you and US Hardware Supply, LLC agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any arbitration or filing any claim against the other party.

To the extent you cannot resolve any Dispute through the dispute resolution procedure described above, a Dispute must be resolved through binding individual arbitration or small claims court.

If your claim is deemed by the arbitrator or the courts to be frivolous or brought in bad faith or with an improper purpose, US Hardware Supply, LLC will seek reimbursement of its costs and fees against you and/or your counsel.